⚫ the kind of information that D COW BOY may collect from you when you access or use the Platform, and avail the Services or purchase the Products; and
⚫ the manner in which your data is collected and used by D COW BOY on the Platform.
When and what information we collect:
As part of the registration process on the Platform, and for the purpose of providing Services/Products to you, D COW BOY may collect the following personally identifiable information and sensitive personal data about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.), and other information which is capable of identifying you and financial information (payment instrument information, transactions, transaction history, preference in reference to the mode and manner of payment, spending pattern or trends, and other similar data), information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access the page and any such browsing information. We collect this information:
D COW BOY will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Platform may contain links to other websites. D COW BOY is not responsible for the privacy practices of such websites which it does not own, manage or control. The Platform and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Platform.
How we use the information we collect:
D COW BOY will use your personal information for the following lawful purpose:
⚫ to provide, personalized features to you on the Platform;
⚫ to provide for promotional offers to you through the Platform and other channels;
⚫ to provide this information to its business associates and partners to get in touch with you when necessary to provide the Services/Products requested by you
⚫ to preserve transaction history as governed by existing law or policy.
⚫ to use the contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
⚫ to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.
⚫ processing, disclosing, transmitting, and/or sharing the data/information with D COW BOY entities, and other third parties which have business or contractual dealings with us
⚫ to carry out D COW BOY’s obligation arising from any contracts entered between you and D COW BOY;
⚫ to understand our users (what they do the Platform, what features they like, how they use them, etc.)
⚫ to process and respond to your queries
⚫ to generate and review reports and data about, and to conduct research on our user base and Service usage patterns
⚫ to allow you to participate in interactive features of our Services, if any.
With whom your information will be shared
How do we protect your information?
Retention of your information:
D COW BOY retains your personal information as long as necessary for the use of our Products and/or Services or to provide access to and use of the Platform, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your information is necessary for our legitimate interest. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly. Even if we delete your information including on account of your rights below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
Children and Disabled Person:
D COW BOY does not provide Services/Products directly to children under the age of 18 years or proactively collect their personal data. However, D COW BOY may allow children to use D COW BOY’s Services/Products provided that their parents or legal guardians give their verifiable consent. The parent or the legal guardian, as applicable shall assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child’s access and use of D COW BOY’s Services/Products.
If D COW BOY learns that the personal data of a child has been collected without verifiable parental consent, cause any detrimental effect on the well-being of a child, or behavior of children, then D COW BOY may take the appropriate steps to delete such information. However, if you discover your child has submitted his/her data to us, you may request to have such data deleted from our database by sending an e-mail request on the email-id given under ‘’Contact Us’’. Upon receiving the request, D COW BOY shall ensure to delete such information from D COW BOY’s database within a reasonable time.
A person with disability who has a lawful guardian may use D COW BOY’s Services/Products, provided that the legal guardians of such disabled person shall give their consent to such person using D COW BOY’s Services/Products. The legal guardian shall assume all responsibility and legal liability for the conduct of such person including, without limitation, monitoring the person’s access and use of D COW BOY’s Services/Products.
If we learn that D COW BOY’s Services are being used by a disable person without obtaining verifiable consent of their legal guardian, then D COW BOY may take the appropriate steps to delete such information. However, if the lawful guardian discovers the disabled person has submitted his/her data to D COW BOY without their consent, the lawful guardian may have such data deleted from D COW BOY database by sending an e-mail request on the email-id given under ‘Contact Us’. Upon receiving the request, D COW BOY shall ensure to delete such information from D COW BOY’s database within reasonable time.
Your rights and choices:
⚫ access your information or request its deletion or anonymization.
⚫ change or edit information submitted to us.
⚫ withdraw any consent provided or alter your preferences.
To correct or update any information you have provided, the Platform allows you to do it online. You may also submit a request for deletion of your personal information or withdraw of consent or in the event of loss of access details you can send an email to: email@example.com D COW BOY does not charge you for any such request. Where D COW BOY is legally permitted to do so, D COW BOY may refuse your request. If D COW BOY refuses your request, D COW BOY will tell you the reason why.
Selling your data is strictly against our policy. We track your events and share them with our third-party analytics partners to provide you with better Services/Products.
D COW BOY takes your privacy very seriously and try to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way D COW BOY is processing your personal data, then D COW BOY encourage you to contact D COW BOY’s Grievance Officer (see below) directly to see if your concerns can be addressed.
If you are not satisfied with the outcome of D COW BOY’s grievance redressal mechanism, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with the Data Protection Board of India or Information Commissioner’s Office, as may be applicable.
In accordance with the Information Technology Act, 2000, Digital Data Personal Protection Act, 2023 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
IT Grievance officer: Dipanjan Hait
Turnaround Time: Within 3 days escalation
Return and Refunds
Grievance officer: Rahul Modi
Turnaround Time: Within 3 days escalation
Chief officer: Dipanjan Hait
Turnaround Time: Within 7 days from escalation